Cookies Policy for Klang.ai
Last updated: February 23, 2026
This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep Your personal data secure, see our Privacy Policy.
We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Cookies Policy:
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering Your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter Your preferences every time You use the Website.
Our application at app.klang.ai is available only to registered, logged-in users. The cookies and local storage used on app.klang.ai are necessary to deliver the service You have contracted for and do not require separate consent. We rely on Article 6(1)(b) of the GDPR (performance of a contract) as the legal basis for processing this data.
The following cookies and local storage items are used on app.klang.ai:
Authentication & Session
Type: Session and Persistent Cookies
Purpose: These cookies authenticate Your session and keep You logged in. Without them, the application cannot function.
Application Preferences
Type: Local Storage
Items: Language preference, UI layout settings, transcript display options and similar
Purpose: These store Your choices within the application so that Your settings are remembered between visits. They are stored locally in Your browser and are not transmitted to any third party.
Customer Support (Intercom)
Type: Persistent Cookie and Local Storage
Administered by: Intercom, Inc.
Purpose: These enable the in-app support chat so that You can reach our support team and maintain Your conversation history. The Intercom device identifier ensures continuity across support sessions.
Error Monitoring (PostHog)
Type: Local Storage
Administered by: PostHog, Inc.
Purpose: PostHog is used to detect application crashes and errors. When something goes wrong, it allows our team to identify and resolve the issue for You. Only Your user identifier is tracked — no browsing behavior or marketing profiles are created. This processing is necessary to maintain the reliability and quality of the service We provide to You.
If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in Your browser and then delete the Cookies saved in Your browser associated with this website. You may use this option for preventing the use of Cookies at any time.
If You do not accept Our Cookies, You may experience some inconvenience in Your use of the Website and some features may not function properly.
If You'd like to delete Cookies or instruct Your web browser to delete or refuse Cookies, please visit the help pages of Your web browser.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Microsoft Edge web browser, please visit this page from Microsoft: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
For any other web browser, please visit Your web browser's official web pages.
You can learn more about cookies by visiting allaboutcookies.org.
If You have any questions about this Cookies Policy, You can contact us: